Refund policy

At OGK Ventures, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

The request for a refund must be made within 14 days of receiving your order.

The product must be in its original condition, unused, and in the original packaging.

Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

Gift cards.

Downloadable software products.

Items marked as final sale.

3. Requesting a Refund

To initiate a refund, please follow these steps:

Contact our customer service team at [insert contact information] within 14 days of receiving your order.

Provide your order number and details about the item you wish to return.

Our team will guide you through the return process.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe (usually 5-10 business days).

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the same return process outlined above. After we receive your returned item, we will process your exchange based on availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert contact information]. We will arrange for a replacement or refund at no additional cost to you.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website with an updated effective date.

9. Contact Us

For any questions regarding our Refund Policy, please reach out to us at message@ogkventuresgh.com

Thank you for shopping with OGK Ventures! Your satisfaction is our priority.