Return Policy Page
Effective Date: September 6, 2026
Website: ogkventuresgh.com
Official Support Email: [email protected]
Official Hotline & WhatsApp: 0551506436
Website: ogkventuresgh.com
Official Support Email: [email protected]
Official Hotline & WhatsApp: 0551506436
At OGK Ventures, we take great pride in the quality of our baby gear, nursery furniture, maternity wear, and household essentials. We understand that sometimes an item might not be exactly what you expected, or damages can happen during transport. This Return & Refund Policy explains our rules for returns, exchanges, and cash or mobile money refunds to ensure a fair and transparent shopping experience.
1. The 48-Hour Return Window
To be eligible for a return, exchange, or store credit, you must report any issues with your purchase within 48 hours of receiving it.
- For local deliveries or showroom pickups, the window starts the moment the item is handed to you.
- For regional shipments sent via long-distance transport (e.g., to Takoradi, Tamale, or Ho), the window starts when the package arrives at the regional bus terminal.
Any complaints made after 48 hours will unfortunately not be accepted for return or exchange.
2. Condition of Returned Items
To qualify for a successful return or exchange, your item must meet the following strict conditions:
- The item must be completely unused, unwashed, and unassembled.
- It must be in its original product packaging with all factory tags, labels, accessories, and instruction manuals intact.
- You must provide the original printed receipt, invoice, or digital order confirmation from ogkventuresgh.com.
3. Non-Returnable & Hygienic Exclusions
Because we care deeply about the health and safety of your infants, we maintain a very strict hygiene policy. We cannot accept returns or exchanges on the following items unless they have a clear manufacturing defect:
- Feeding & Nursing: Opened packs of baby bottles, breast pumps, pacifiers, nipples, and teething toys.
- Bath & Hygiene: Opened packages of baby diapers, wet wipes, baby lotions, washes, and changing mats.
- Apparel & Maternity: Underwear, nursing bras, socks, and newborn clothing sets that have been worn or washed.
4. Damaged or Faulty Items (Upon Delivery)
We highly encourage all customers (or their representatives) to inspect all items immediately upon delivery before the dispatch rider leaves or before leaving the transport station.
- If an item arrives damaged or broken: Reject the item and hand it back to the rider, or call our customer support team immediately at 0551506436 while the rider or transport clerk is present. We will arrange a replacement or full refund at zero extra cost to you.
- If a hidden manufacturing defect is discovered after unpacking (within the 48-hour window), take clear photos or a short video of the defect and send it to our WhatsApp support line for immediate investigation.
5. Return Shipping & Transport Fees
- Our Error: If you are returning an item because it was delivered damaged, defective, or we sent the wrong product/size, OGK Ventures will cover 100% of the delivery rider or transport costs required to exchange it.
- Change of Mind / Personal Choice: If you are returning an item because you changed your mind, dislike the color, or ordered the wrong size by mistake, the customer is fully responsible for paying the delivery rider or regional transport fees required to return the item to our Accra (Madina) or Kumasi showroom.
6. Refund Timelines & Methods
Once your returned item is received at our showroom and passes our quality inspection, we will notify you via call or WhatsApp regarding your refund approval. Approved refunds are processed based on your original payment method:
- Mobile Money (MTN, Telecel, AT): Refunds will be sent directly to your mobile money wallet within 24 to 48 business hours of approval.
- Cash-on-Delivery (COD) Orders: If you paid cash to a rider and qualify for a refund, the amount will be sent to you via Mobile Money.
- Bank Transfers: Bank refunds may take 3 to 5 working days to reflect in your account, depending on your banking institution.
Note: Shipping and delivery fees are strictly non-refundable once a delivery has been attempted or completed.
7. How to Start a Return
- Take clear photos or a quick video of the item showing its condition or defect.
- Send the media along with your Order Number or Full Name to our WhatsApp line at 0551506436.
- Our support team will review your request and provide you with instructions on how to drop off the item at our Madina (Accra) or Kumasi shop, or how to send it back via a delivery rider.
Our mission at OGK Ventures is simple: to make high-quality childcare products and home essentials accessible to every Ghanaian family. We know that preparing for a new baby or managing a bustling household can be overwhelming.
