Term & Conditions Page
Welcome to OGK Ventures. These Terms and Conditions ("Terms") govern your use of our website, our mobile-ordering avenues (including WhatsApp), and your purchases from our physical showrooms in Accra (Madina, Libya Quarters) and Kumasi.
By accessing our website, placing an order, or engaging with our sales channels, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase. If you do not agree with any part of these Terms, you should not use our services or purchase products from us.
1. General Conditions & Eligibility
By placing an order with OGK Ventures, you affirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if fraudulent or unauthorized activity is suspected.
2. Product Information, Pricing, & Stock Availability
We specialize in retail distribution across eight main categories: Baby Gear & Mobility, Nursery & Kids Furniture, Maternity & Mothercare, Bath & Hygiene, Toys & Kids Outdoor Play, Household & Kitchen, Feeding & Nursing, and Baby & Kids Apparel.
- Accuracy: We do our absolute best to display product colors, dimensions, and specifications accurately. However, minor variations may occur based on manufacturer updates or screen displays.
- Pricing: All prices displayed on our website, social media pages, or quoted via WhatsApp are in Ghana Cedis (GHS). We reserve the right to change prices at any time without prior notice due to market fluctuations.
- Stock Availability: Items added to your online shopping cart are not reserved until check-out is complete. In the rare event that an item becomes unavailable after you place an order, our team will notify you immediately to offer an alternative, store credit, or a full refund.
3. Payment Methods
To make shopping convenient for all Ghanaian families, we accept multiple payment options:
- Mobile Money (MoMo): Payments can be made via MTN, Telecel, or AT money platforms using our official merchant lines.
- Cash / Mobile Money on Delivery: Available exclusively for eligible orders within our local dispatch zones.
- Bank Transfers / In-Store Cash: Accepted at our physical showrooms in Accra and Kumasi.
Note: For high-value custom items, such as large nursery wardrobes, premium baby cots, or bulky furniture sets, OGK Ventures reserves the right to request a commitment deposit before dispatching the order.
4. Delivery, Shipping, & Last-Mile Logistics
We offer flexible, nationwide delivery options across Ghana. Delivery timelines begin from the moment the order is verified by our team.
A. Local Delivery (Accra, Tema, Kasoa, and Kumasi)
- Local orders are fulfilled via our internal dispatch riders or trusted third-party courier services.
- Payment on Delivery (COD) is fully supported within these specific zones.
- Customers are required to provide an active phone number and a precise digital address (Ghana Post GPS) or landmark description to facilitate prompt delivery.
B. Regional & Nationwide Shipping
- For deliveries outside local zones—including Takoradi, Tamale, Ho, Cape Coast, Koforidua, and Sunyani—orders are securely packaged and shipped via reliable commercial transport services or regional parcel delivery networks.
- Important: Shipping to locations outside Accra, Tema, Kasoa, and Kumasi requires full payment upfront (including transport charges) before the packages are dispatched to the bus terminal or transport station.
5. Returns, Exchanges, and Refund Policy
We want you to love your purchase. However, because we stock items meant for infants and hygienic use, we maintain strict safety policies:
- Eligible Window: Requests for returns or exchanges must be reported within 48 hours of receiving the items by contacting us at 0551506436 or [email protected].
- Condition of Items: To qualify for an exchange or store credit, items must be completely unused, unassembled, in their original packaging, and accompanied by the original receipt or proof of purchase.
- Non-Returnable Items: For hygiene and health safety reasons, we cannot accept returns on opened packs of diapers/wipes, breast pumps, intimate maternal garments, feeding bottles, pacifiers, or baby skincare products unless there is a clear manufacturing defect.
- Return Logistics: Unless an item was delivered broken or incorrect due to our error, the customer is responsible for any transport or delivery fees incurred when returning items to our Accra or Kumasi shops.
6. Customer Delivery Responsibilities
Upon delivery, the customer (or their designated representative) must inspect the items immediately before the delivery rider leaves or before clearing the package from a transport station. If any item is found to be damaged, broken, or incorrect, it must be reported to our customer service immediately while the rider is still present. OGK Ventures will not be held liable for physical damages reported days after a successful delivery checkout.
7. Intellectual Property
All content included on our website, social media feeds, and promotional materials—including text, store logos, graphic designs, product descriptions, images, and digital layouts—is the exclusive property of OGK Ventures. Unauthorized copying, modification, distribution, or reproduction of any material for commercial use is strictly prohibited.
8. Limitation of Liability
OGK Ventures shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the misuse of products purchased from our store. Parents and guardians are strongly advised to read assembly instructions and safety labels for all baby gear, furniture, and toys to ensure age-appropriate and safe usage.
9. Governing Law
These Terms and Conditions are governed by, interpreted, and enforced in accordance with the laws of the Republic of Ghana. Any disputes arising from your interaction with our brand or purchases made through our platform shall be subject to the exclusive jurisdiction of the courts in Ghana.
10. Modifications to Terms
We reserve the right to review, update, or rewrite these Terms at any time to accommodate changes in our business model, logistical arrangements, or local retail regulations. All changes will be posted on this page with an updated "Effective Date." Continued use of our site or services after modifications implies full acceptance of the updated Terms.
11. How to Contact Us
If you have any questions, clarifications, or complaints regarding these Terms & Conditions, please contact us directly:
- Email: [email protected]
- Phone / WhatsApp: 0551506436
- Physical Locations:
- Madina, Libya Quarters (Accra, Ghana)
- Kumasi Branch (Kumasi, Ghana)
Our mission at OGK Ventures is simple: to make high-quality childcare products and home essentials accessible to every Ghanaian family. We know that preparing for a new baby or managing a bustling household can be overwhelming.
